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Cristi_XP
Participating Frequently
September 10, 2013
Question

You do not have permision to acces this report

  • September 10, 2013
  • 1 reply
  • 649 views

Although I am logged in as an administrator , and I am also in the groups Authors,Training Managers, I have no permision on viewing reports for "Virtual ClassRoom" and for "Meeting".

Any ideea why they are grayed out ?

Thank you.

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    September 10, 2013

    Do you have licensing to hold live meetings on your system, or is it only set up to do on-demand content and training?

    C
    Cristi_XPAuthor
    Participating Frequently
    September 10, 2013

    On the old platform I have those working.Where can I check information about the licence ?

    Training Concurrent Learner License Limit:   25

    This is the only thing I found interesting.

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    September 10, 2013

    When you click on Administration it should take you to a page showing your licenising. It looks like you don't have any meeting licensing, but you should look for a block that looks similar to this:

    MeetingConcurrent Attendee Pricing Model
    Meeting Hosts:   7 / Unlimited
    Meeting Peak Concurrent Users:   XX  (Soft Limit: XX)
    Concurrent Users Per Meeting:   Unlimited   (Soft Limit: Unlimited)
    Burst Pack Minutes (Total Used/Total Purchased):   0 / 0
    (Balance:0 - Disabled)

    Or this:

    MeetingNamed Host Pricing Model
    Meeting Hosts:   7 / XX
    Meeting Peak Concurrent Users:   Unlimited (Soft Limit: Unlimited)
    Concurrent Users Per Meeting:   100 (Soft Limit: 100)
    Burst Pack Minutes (Total Used/Total Purchased):   0 / 0
    (Balance:0 - Disabled)

    If all you see is:


    		Meeting

    Then you don't have any meeting licensing, which would explain the lack of report access you see above.

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