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celenag89041060
Participant
November 8, 2018
Question

"Your account has expired"- adobe connect

  • November 8, 2018
  • 5 replies
  • 6664 views

Hi,

I see a similar post on this subject.  I am trying to take a class off the USDA site and it uses the adobe connect launcher.  This is supposed to be a free account correct?  Why am I getting this message?  Also I have the full version of adobe as well I would think this may be included.  Please help with how to troubleshoot this.  Otherwise I need to report to the USDA website they are posting classes to take webinars using adobe connect and it does not support or wants a paid subscription which is not how this is portrayed on the adobe connect website.

    This topic has been closed for replies.

    5 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    November 13, 2019

    Is there a link you are experiencing this with that you can share? Maybe in a Private Message? Without seeing the behavior it is hard to say what is going on.

    J
    Jesse71
    Participant
    November 13, 2019

    Got a massive thunderstorm at the moment.  I’ll try and send a link as soon as it passes.  Not sure it will work as I usually have to log in to access the links...

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    November 12, 2019

    Have you tried accessing the links through a different browser or a private/incognito window in your browser? It may be a session cookie hanging on to something it shouldn't.

     

    You could also try clearing your broswer Cache and seeing if that allows you back in.

    J
    Jesse71
    Participant
    November 12, 2019

    I have tried using different browsers and just tried the incognito after clearing browsing history but still the same thing.  It’s quite late here so I’ll try everything again tomorrow.

     

    It opens Adobe Connect but it tells me my account has expired and that I need to contact my Adobe Connect sales rep.

      Jorma_at_Knox
      Jorma_at_Knox
      Legend
      November 12, 2019

      Jesse71,

       

      Did you reach out to the group providing the links to the class/meeting you were trying to attend?

      J
      Jesse71
      Participant
      November 12, 2019

      Hi Jorma-at-CoSo,

       

      I did.  They were able to access the links through my profile and I have been able to access it from another pc but on my own pc I continue to have this issue.

      J
      Jesse71
      Participant
      November 9, 2019

      Hi,

       

      Was this issue ever resolved?  I have the same problem...

        Jorma_at_Knox
        Jorma_at_Knox
        Legend
        November 8, 2018

        The issue isn't a matter of you paying for an account, but the USDA may be in a situation where their account is expired or maybe they shifted accounts and are providing links to the old account. You should reach out to the USDA and validate that they are providing you valid links to the training that you need to access.

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