Mónica30078074y04k

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Access Denied

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I just redeemed a code to use the app as a student for 12 months, but I get this error every time I try to open it:

You don't have permission to access "http://commerce-stg.adobe.com/store/segmentation?" on this server.

Reference #18.ab173e17.1685076129.ba91150

My log is C:\Users\monic\OneDrive\Documentos\Adobe\Adobe Substance 3D Painter

Bugs & Crashes

Nagham_Tayseer8747

Participant

You don't have permission to access "http://commerce-stg.adobe.com/store/segmentation?" on this server.

Reference #18.9e6e1402.1742010605.648fbd9d

https://errors.edgesuite.net/18.9e6e1402.1742010605.648fbd9d

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Participant

i had this issue as well despite being on a student license:(

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Participating Frequently

You're using a pirated version of Substance Painter unfortunately! Try and reinstall and follow attached instructions if you don't want to give any more money to Adobe.

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Participant

I've been using the Substance painter education license but I have this problem as well, and when I try to renove it I get the same message, does anyone know why?

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Community Expert

Community Expert

@Mónica30078074y04k

use this link to redeem a Adobe Substance 3D Painter code, https://substance3d.adobe.com/education/

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Community Expert

Community Expert

You get this error when you try to launch the application i.e. Adobe Substance 3D Painter?

-Manan

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-Manan

Mónica30078074y04kAuthor

Participant

Yes, it's the first thing that appears when I try to lauch the app.

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Mónica30078074y04kAuthor

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