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Ijsdraak
Participant
September 27, 2023
Question

Adobe Substance Painter Student

  • September 27, 2023
  • 2 replies
  • 16398 views

Hello, I wanted to ask a bit about how to get my student adobe substance painter licence. I was told from calling the customer service number to create a request on the formum itself. The issue that I am having is that I have already verified that I am a student from means of my account settings. But I continue to get stuck on step 2 on the adobe page: Education - Substance 3D (adobe.com). It tells me that my account id is not unique when it should just be my email. And because I cannot "verify" when I already have verified I'm a student. I wanted to be able to get access to the free Student license of Adobe Substance Painter. I have already looked at the other forums as well and other people are having the same issue. So, I was wondering what I am supposed to do since according to the person I talked to on the phone to get my response here on how I could get a redemption code access for a student license of Adobe Substance Painter.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 27, 2023

    if you've already been verified, you shouldn't be repeating the verification steps.

     

    after verifying you get a redemption code.  did you get one?

    C
    Comrade Pedro
    Participant
    October 5, 2023

    I'm having the same issue,

    The problem here is that we used 1 year of the student code and now we should be able to require another code in the same link again, but it just says that the id already exists and we receive no other code or way to re-verify.

      M
      Meoldy
      Participant
      January 24, 2025

      I know im very late to answer this but im facing this isse since adobe bought it. I just found that after it ended you can reapply but the email never shows up so for me the direct way is to immediately text the support. sadly they dont want to give the license out for free so they make it this way so you have to buy it or go the complicated way

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      September 27, 2023

      This space is provided by Adobe, but this is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that wait times are sometimes long before an agent responds
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      This will NOT work if you are using a VPN
      .
      This link will go directly to the chat option
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent in the lower right, without the quote " " marks
      or
      Twitter tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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