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M
M1st0r
Participant
January 13, 2024
Question

Camera movement is blocked

  • January 13, 2024
  • 3 replies
  • 3012 views

I have a steam SB license. I haven't used substance painter for a month, and today I found that when loading the mesh, I can't rotate around the model in any way. 3d view, 2d view, no difference. Default navigation settings. Through the tablet and through the mouse, no difference. At the same time, I can paint the model, bake and use all the other functionality of substance painter, but only in one perspective, which is available immediately after loading the model. What is the problem? help please

3 replies

M
M1st0rAuthor
Participant
January 30, 2025

Hooray, I figured out what the problem was.
Keyboard.
For some reason, the alt key was not working correctly. Everything is fine in all applications, including blender, cinema 4d, substance modeler, and others. But, only in painter, the alt worked through any external window.
I replaced the keyboard and everything worked.
Before that, I reinstalled windows, changed the mouse, and did everything with the drivers..
So this is a problem on your adobe side. There is some kind of conflict with your software. Well, I found the solution myself.
Of course, I'm not happy with the support. They just left my problem and put it on the shelf.
For example, in Blender, any problem is solved almost in a day. They are ready to get on the user's computer to solve the problem.
In any case, I hope this case will help you find the reason and fix it in the future.

M
M1st0rAuthor
Participant
January 16, 2025

Hi. Last time, I solved the problem by installing a different version of the program, so it disappeared, but after a while the problem happened again. I'm attaching a link to the video and the log file.
It is not possible to rotate the camera normally through alt+LMB, as well as other combinations do not work either. At the same time, I can paint the model, do everything except work with the camera. In order for the camera to work again, I have to press the "win" key, then without minimizing the pop-up menu, press alt, and then the camera works again. However, as soon as I release the alt, everything is blocked again.
What I've tried:
All keyboard shortcuts
I installed different nvidia drivers
and reinstalled the program.
Nothing new has been installed on the computer in the last 3 days.
Any idea how to fix this?
Thanks in advance for any help.
https://drive.google.com/drive/folders/18hmetmXHNxv5FnKNoxRpxvtUqbukqWTC?usp=drive_link

M
M1st0rAuthor
Participant
January 13, 2024

PS
I recorded the screen. If you randomly poke at various menus, then for a short time you can achieve that the camera will work, but after a couple of seconds it will lock again
https://drive.google.com/file/d/1ZtPSdYRyIzvl-qZ9iHxg4eu8zRVkXf6A/view?usp=sharing

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
January 15, 2024

Hi @M1st0r,

 

That's for sure a curious issue.

 

I can see in your video an error at the bottom left of the screen. I have trouble reading it in, could you tell me what it is?

 

In addition, I'd like to take a look at you log file (help > export log). Can you send it to me?

 

Let me know.

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
M
M1st0rAuthor
Participant
January 16, 2025

Hi. Last time, I solved the problem by installing a different version of the program, so it disappeared, but after a while the problem happened again. I'm attaching a link to the video and the log file.
It is not possible to rotate the camera normally through alt+LMB, as well as other combinations do not work either. At the same time, I can paint the model, do everything except work with the camera. In order for the camera to work again, I have to press the "win" key, then without minimizing the pop-up menu, press alt, and then the camera works again. However, as soon as I release the alt, everything is blocked again.
What I've tried:
All keyboard shortcuts
I installed different nvidia drivers
and reinstalled the program.
Nothing new has been installed on the computer in the last 3 days.
Any idea how to fix this?
Thanks in advance for any help.
https://drive.google.com/drive/folders/18hmetmXHNxv5FnKNoxRpxvtUqbukqWTC?usp=drive_link

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