Can't Access Files and Folders in Substance Painter on Mac

Question

Hi, I just purchased substance painter on steam. Each time I use substance I get a notice in the log that substance cannot access documents (& files etc.). I didn't realise how important this was till I wanted to import a bunch of alphas. Each time I close and restart substance my library of assets doesn't load due to this.

The issue is, no prompt is coming up from substance that I need to give it permission on my mac, if that pop up doesn't come up, it doesn't appear in privacy for me to tick to allow.

I have tried uninstalling, retstarting my machine and re-installing but that hasn't helped anything.

I have the latest version of substance

Running a macbook air 2020 m1 chip

If anyone has any ideas I would really appreciate your help!

Billie Boo · Accepted Answer

FIXED IT!

For anyone with the same issue...

You can go into steam, click on the software, then on the little settings cog (where you would uninstall it.) Go to manage > browse local files which brings up the hidden files in mac. (You can also use command+shift+g when in finder and type in ~/library/application support and navigate to the steam folder >steamapps>common Then you should see the substance painter folder)

The substance painter folder does not get deleted when you unistall substance via steam. So I uninstalled substance in steam, then deleted the substance folder that is hidden in the application support>steam folder. Emptied my trash, restared my computer, reinstalled substance from steam and upon opening the prompt to allow permissions finally came up and everything is working great!

Hope this helps someone!

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