Can't request access to Substance 3D Painter

Hi,
I'm a student and we are supposed to have access to Substance 3D Painter via our school.

• My problem though is that every time I try to request access to the program, I get a pop-up telling me that I will shortly recieve an e-mail with further instructions so that I can get the access I need. This e-mail never arrives. I've waited 3 weeks now for it to arrive, and I've tried multiple times, but it never comes. 

Does anyone have any idea whom I could contact regarding this? The chat-bot is useless and doesnt have any options for this. I've e-mailed the only e-mail I could see Adobe has public which is tcssup@adobe.com which I now wait for a reply from. 

Are there any other e-mails or numbers I could contact? I'm located in Sweden, Europe.