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Participating Frequently
Sep 25, 2025 11:58 AM UTC
Question

Cannot install substance painter yet have a valid student license.

I activated a student license but I only get the options to buy or trial Substance Painter through the creative cloud. I've tried logged in as both account types - student and business - yet the result is the same.

15 replies

gupta shivangi
Legend
Sep 25, 2025 12:17 PM UTC

Hi @tys_0693,

We appreciate you reaching out. Substance Painter is not included in your Creative Cloud subscription. Please refer to this page to know more: https://adobe.ly/48AwKK1

Let us know if you have any questions.


^Shivangi

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tys_0693Author
Participating Frequently
Sep 25, 2025 12:31 PM UTC

Hello Shivangi, 

Thank you for helping me. I am confused, I have an e-mail that says I have activated the following product: Adobe Substance 3D Collection Education 12-month subscription. So it should be a part of my account, right? Do you know what is going wrong?

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kglad
Community Expert
Community Expert
Sep 25, 2025 12:35 PM UTC

is the account that has substance 3d the same as the one as the one with which you signed into this forum?

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