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JackorJulie
Participant
Dec 7, 2021 10:05 AM UTC
Question

Cannot open Substance Painter of student version

Hello,

I downloaded the student version of Substance Painter from its own website, not from Adobe Cloud.

https://www.substance3d.com/

 

Since I got the student licence, I downloaded it directly from it website, but I cannot open.

When I open it, it crushes.

 

I already used the tiral version of Substance Painter before(At that time, I downloaded it with Adobe Cloud).

When I tried to reinstall it with Adobe Cloud, I get the same error. When it started to open, it just crashed.

 

How can I do for this ?

 

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4 replies

GeoffroySC
Community Manager
GeoffroySCCommunity Manager
Community Manager
Dec 7, 2021 1:56 PM UTC

Hi,

Could you give more information about your situation? What is your OS? Do you have administrative rights?

Thank you for your help,

Kind Regards,

Geoffroy SC

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JackorJulieAuthor
Participant
Dec 7, 2021 1:58 PM UTC

Hi,

 

I'm using Mac OS Catalina and I do have administrative rights.

 

Thank you.

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GeoffroySC
Community Manager
GeoffroySCCommunity Manager
Community Manager
Dec 7, 2021 2:51 PM UTC

This is a bug on macOS Catalina that we are currently fixing. You could fix this issue by downloading a previous version of Painter 7.3.0, waiting for the coming bug fix, or upgrading your OS. 

Kind Regards,

Geoffroy SC 

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