Colour Picker 4K 150% Dual Monitor Issue

Question

I have an issue that has annoyed me for ages with the colour picker in Substance Painter.

I have dual 4K monitors both set to 150% scale and extend view in Win10 so that I can comfortably read them. Everytime using the colour picker/eyedropper in Substance Painter causes both monitors to zoom in an extra 150% meaning a lot is cut-off and I can no longer pick from it.

Substance Designer also has this same issue making picking gradients almost impossible, but no other colour picker in any other software or Adobe suite has this issue.

I've tested turning off one monitor and the issue is still the same for the single dispaly. No problem if Windows is at 100% but it's too straining to read anyhting at that size.

Has anyone else experienced this with 150% display with SP and SD?

katanalevy · Accepted Answer

Hi,

Thanks very much for getting back to me. After a bunch a playing around again I managed to solve the issue by unticking all the boxes on the Compatibility settings in Properties for the .exe. I had probably ticked them at some point when Substance didn't have any high dpi support and perhaps the issue was fixed in an update that I missed.

Cheers,

Chris

Cyril Dellenbach · Answer

Hi @katanalevy,

Thanks for your report.

With specific configs set up like yours, we may occasionally see some display issues. But don't worry, I have already brought your problem up to the team and I will come back to you as soon as I have more infos.

Best regards,

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