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Inspiring
April 7, 2023
Answered

Data too recent for software version

  • April 7, 2023
  • 1 reply
  • 5790 views

Hi I have the latest version of painter and I'm trying to open a file from only a couple of weeks ago that would have been saved in this version of painter but I'm getting this error. I can't find any solution to resolve this that isn't "update to the most recent version" (I already have it...)
Is there any solves for this or other solutions I can try?

This topic has been closed for replies.
Correct answer AliceWolf

Hi Dave, thanks for your reply!
I was able to instal the vewsion previous and then just for sanity's stake I tried to open the project in that and got the same error so I upated to the latest again and tried my project once more and it worked!
Looks like it was maybe a bad install of the project or something since this reinstall fixed the issue. Though it was working just fine onlu a couple of weeks ago.

But to answer your question, in case someone else is having this same issue, I was both opening the file through file explorer and first opening painter then navitagint to "open file" and getting the error in both cases.

1 reply

davescm
Community Expert
Community Expert
April 7, 2023

Hi Alice

Can you open Painter and go to Help > About Substance Painter and post the exact version and build installed.

 

Are you opening from within that version of Painter or clicking on a file to open the file and Painter?

 

Dave

AliceWolfAuthorCorrect answer
Inspiring
April 8, 2023

Hi Dave, thanks for your reply!
I was able to instal the vewsion previous and then just for sanity's stake I tried to open the project in that and got the same error so I upated to the latest again and tried my project once more and it worked!
Looks like it was maybe a bad install of the project or something since this reinstall fixed the issue. Though it was working just fine onlu a couple of weeks ago.

But to answer your question, in case someone else is having this same issue, I was both opening the file through file explorer and first opening painter then navitagint to "open file" and getting the error in both cases.