Did anyone’s trial not work?

Adobe told me to use my personal Adobe CC account for a "90 day trial" then transfer it to my companies's account. This didn't make much sense and quite dubious, so I opened a third account no associated with my credit card or my work. The 90 day trial never happened. And the 30 day trial expired before I could get the 90 day trial to work. Now it's been 90 days and I'm getting threatening emails telling me my third account will be closed. 

did anyone else have to jump through a ton of hoops just to get a trail, only to give up and look for alternative software before the trial period supposedly ended? 

Also is Substance worth learning? I will probably use it once every few months so not worth doubling my bill, but may be able to convince work if I have a chance to learn it.