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D Glenn
D Glenn
Participant
June 27, 2021
Question

Existing Substance Subscriptions - what good are they now?

  • June 27, 2021
  • 1 reply
  • 2808 views

Greetings!
I have an existing Substance Subscription that doesn't expire until Novenber! I was wondering if any of that is going to reflect on the cost to use Substance under the creative cloud (that I also have a subscription with). It kind of a loss to me that I've paid $239.00 for this Subscription and yet when I what to update, I'm asked to pay more for something that I was promused under the Substance Subscription contract. At the very least, I find it unfair to being charged for updating even at $20 a month! 

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1 reply

Jeremie Noguer
Community Manager
Jeremie NoguerCommunity Manager
Community Manager
June 27, 2021

Hi, first you will not be charged more or lose any money. You have the choice to either keep using your current subscription until it expires, and you can get new updates in the "My Licenses" section of the Substance3d.com website, or you can switch to an Adobe plan and in this case here are the steps to make sure you get your money back:

 

  1. Purchase an Adobe Substance 3D Collection or Texturing plan on adobe.com
  2. Download your invoice
  3. Log into your Substance account and “Cancel subscription” in the “Subscription” section.
  4. Download your latest invoice on the “Billing” section of your Substance account
  5. Send an email to contact@substance3d.com with both your Adobe invoice and your Allegorithmic invoice attached.
  6. The pro-rated amount of your annual subscription will be refunded to your original method of payment within 10 business days.
C
cjbillustration
Participant
June 29, 2021

Wow this seems really clunky. It's the same software with a different name, so we should be entitled to updates through the end of our plans. This is very disingenuous, deceptive and quite frankly ...evil. Its as though adobe didn't want to spend the development money on merging the accounts and decided instead to find a way to extract more money from existing users. I'm glad I mainained an indie perpetual license, still undecided as to how to proceed. I bought the yearly plan at a discount on black friday, so I'm assuming you won't honor the remainder of the subscription at the discounted price. Seems like a rug pull.

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