Exporting 3d view using substance painter python API

How do we use the substance painter python API to export the 3d viewer view of the asset?

I tried this:

view_3d = window.findChild(QtWidgets.QWidget, 'Viewer3D')

and use

pixmap = QtGui.QPixmap.grabWindow(widget.winId(), rfg.left(), rfg.top(), rfg.width(), rfg.height())

pixmap.save(filename, file_format)

to grab the screenshot. on my computer it works, but on my friend''s computer, they always export a pure white image.

Anyone know a robust way to do this?

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