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Larysa297372374zgh
Participant
May 18, 2023
Answered

Free Substance 3D for Students and Teachers License

  • May 18, 2023
  • 7 replies
  • 4970 views

Hello,
I would like to inquire about the free Substance 3D for Students and Teachers License. I have completed step 3 on this page (https://substance3d.adobe.com/education/) and have received an email. According to step 4, after eligibility is validated, I should receive an email with the redemption code and instructions. However, I have not received any communication. Should I wait longer (i already waited for 2 weeks), or is there possibly an issue with email distribution?
Thank you.

    Correct answer Cyril Dellenbach

    Okay, so apparently there was an outage last month causing issues with the e-mail distribution. Can you try to send a request once again? Let me know if you have troubles, we'll find a solution!

    Best regards,

     

    7 replies

    �
    �milien_Quintal8966
    Participant
    December 23, 2024

    its boutta be 2025 and its still happening and we have no answers

      V
      Valeria33011856lnb8
      Participant
      November 7, 2024

      adobe is a joke, how is it so expensive and still manages to make such silly mistakes with an outdated site? 

      J
      jamaalmalik
      Participant
      June 27, 2024

      I have the same issue, it has yet to be resolved. Would love an update/solution to this issue.

      D
      Delia30518926tqb4
      Participant
      October 18, 2023

      Hello,

      I have a similar problem. Except for me, I did not even get the first e-mail from step 2 (https://substance3d.adobe.com/education/)
      I did not create a new account as I already have a student Adobe ID so I submitted my e-mail adress from the ID but did not receive anything.
      A classmate of mine has already done this and it worked for him
      I would like to know, if there again is a problem with the email distribution or if I have done something wrong?

        S
        Sebastian304355556xu0
        Participant
        June 12, 2023

        I,m also having the same problem, I called Adobe support and they told me to try 24-48 h later, and still not working.
        😞

          V
          Vikki3054865648yt
          Participant
          June 16, 2023

          I have the same issue.  Its getting ridiculous.

            Cyril Dellenbach
            Community Manager
            Cyril DellenbachCommunity ManagerCorrect answer
            Community Manager
            May 19, 2023

            Okay, so apparently there was an outage last month causing issues with the e-mail distribution. Can you try to send a request once again? Let me know if you have troubles, we'll find a solution!

            Best regards,

             

            Cyril Dellenbach (Micro) | QA Support Artist | Adobe
            L
            Larysa297372374zghAuthor
            Participant
            May 19, 2023

            How can I resend the request? When I try to redo step 2, it tells me that such an ID already exists, i get error message "Please correct errors before submitting this form". Is there a way to restart/reset the form so that I can fill it out again?

            If you meant that I need to go through the verification link again, in that case, I receive an error stating "The link you followed expired or is invalid."

             

              iamretr0
              iamretr0
              Participant
              August 1, 2023

              Start of August here, I am still having this issue. No email or anything is being sent by Adobe, looks like nothing has fixed.

                Cyril Dellenbach
                Community Manager
                Cyril DellenbachCommunity Manager
                Community Manager
                May 19, 2023

                Hi @Larysa297372374zgh,

                 

                Thanks for the message.

                 

                It seems there is currently an issue with the e-mail distribution. I am currently trying to get more info and I'll get back to you as soon as I have answer!

                 

                Best regards,

                 

                Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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