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Participant
December 29, 2024
Question

Free trial not working

  • December 29, 2024
  • 2 replies
  • 236 views

I bought free trial. It says I have it. I open substance painter. It has a pop up that says to buy free trial. I go to it. It says I already have that plan.  Then it closes substance painter when I x out of the pop up.

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2 replies

Nancy OShea
Community Expert
Community Expert
December 29, 2024

Only 1 free trial allowed per computer. 

If your free trial fails on a new machine, it's probably due to a technical problem.

See these help articles for more details.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
December 29, 2024

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location