Free trial not working

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I bought free trial. It says I have it. I open substance painter. It has a pop up that says to buy free trial. I go to it. It says I already have that plan. Then it closes substance painter when I x out of the pop up.

Account management

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Nancy OShea

Community Expert

Only 1 free trial allowed per computer.

If your free trial fails on a new machine, it's probably due to a technical problem.

See these help articles for more details.

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Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

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