Hang on Save

Question

Since the update, Substance Painter has started to hang on Save, the issue is intermittent.

When it does Save properly a Normal Save time takes between 20-40 secs but when it hangs, I leave it for 5 minutes before I give up and then perform a Termination from windows Task manager.

I can’t use this program anymore if this is what its going to do. I’ve wasted a day’s work today because of this.

Does anyone have any ideas how to work around this?

Attached are the log and stat text files

jeremy_moss@ntlworld.com · Answer

This situation is getting worse.

I have reverted to a earlier version of the file that saved properly and have been using it ok but that is now also having save issues

I have attached the log

One message that is appearing in a loop during a hang is : [WARN] <Qt> QBuffer::writeData: Memory allocation error

Can someone from Adobe please advise to what this means and what I need to do.

Thanks,

Jeremy

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