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___Narv___
Participant
October 9, 2023
Question

HELP [BakingProcess] Can't create a resource from the baker result: Internal error, null surface

  • October 9, 2023
  • 2 replies
  • 6038 views

How does one solve this error message? And what is a "null surface"? 

 

 

 

2 replies

Y
Yuri_Zaicev1174
Participant
April 24, 2025

edit->settings->general-> turn off "enable gpu raytracing"

Not my solution, found it here https://steamcommunity.com/app/1194110/discussions/0/2260188150874500287/

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
October 9, 2023

Hello Natali,

 

I guess you faced this error while Baking? Could you share the meshes you used for baking?

Let me know.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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___Narv___Author
Participant
October 18, 2023

Yes it was while baking. And my collegue had the same error message on his meshes and bakes. I cannot share the meshes. But the workflow is that the lowpolies are from Maya and the highpoly meshes from Zbrush. Standard settings for the bakes. 

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
October 18, 2023

Null surfaces could be related to multiple things, and it's a bit hard to tell without more info, but I understand that you can't share the meshes.

 

First of all, is the cage visible in the baking tab?

 

 

Considering the High and the Low don't come from the same soft, I'd make sure the two have the same dimensions. It worth's the try to import the High Poly in Maya, an re-export it before baking in Painter.

 

In addition, I'd make sure the meshes have the same format (.OBJ, .FBX, etc.), to keep a certain consistency.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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