How do I use my older Substance Painter perpetual licenses?

Question

I haven't really been keeping track of what has been going on with the Adobe acquisition of Allegorithmic but today I was trying to log in to Substance Painter to do some work and I couldn't log in since the Allegorithmic account does not exist any more and I've since updated my computer hardware. Furthermore I can't find a way to download a license file for my old 2018/2019 something Painter license.

I logged in to my creative cloud account but there are no licenses to be found there. So does this mean Adobe stole hundreds of dollars worth of licences from me or am I missing something?

The "old" painter versions have been working fine for my use case and I've had no interest in updating just to get features I don't use.

Covah27947654qy4t · Answer

An update, I found a way to get hold of Adobe support. They have a special email set up for this very scenario. So to their credit they sent me my license files and invoices quickly after me contacting their support. Good work Adobe, thanks for support that was actually useful. I might not agree with your practices but this was good customer service. +1 karma

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