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December 15, 2025
Question

I bought Substance Painter 2 Indie in 2016 - how can I access the software with that product key?

  • December 15, 2025
  • 2 replies
  • 109 views

Hi - so I bought Substance painter 2 in 2016, I want to use it but the product seems migrated to be owned by Adobe these days.
This webpage here :
https://substance3d.adobe.com/faq-end-of-life-accounts/

... it mentions contacting adobe support for help - but it doesnt say who precisely to contact, so I ended up here in this forum.

Any help with this would be much appreciated, thanks!


2 replies

Cyril Dellenbach
Community Manager
Community Manager
December 15, 2025

You can still send an email at allegorithmic-legacyaccount@adobe.com 

Etienne will answer to help you.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Cyril Dellenbach
Community Manager
Community Manager
December 15, 2025

Hello @dugan_4931,

 

I'm looking for solutions. I'll come back to you as soon as I have something.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe