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jimm7497115
jimm7497115
Inspiring
Sep 1, 2021 12:52 PM UTC
Answered

I can no longer add assets to my shelf - Help

Hi, since the change over I can no longer add new or some old assets to my shelf. I've tried manually adding them where the others are but they still don't show up and now I have a load of brushes from Photoshop showing up as alphas. The main problem for now is why can't I add my new (and some old) assets. Some I've just downloaded from Substance Source. I can add them to the current session but I don't get the option to add them to the shelf! I've have full rights over the Document folder and I've tried changing the rights to Programs folder but, I never had this problem before.  I have assets in the same folder that show up but not others. Before the change over I had no problem adding my assets no matter if they were from ArtStation Substance Share or Source. All my ArtStation ones vanished the minute I change to Adobe's version of SP and some won't show up at all no matter what. So frustrating. I couldn't even work out how to ask in a forum. Is the SP forum closed now?

Thanks. Sorry, I'm seriously frustrated! (understatement)

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davescm
davescmCorrect answer
Community Expert
Sep 1, 2021 1:22 PM UTC

Hi

When I switched to the Adobe version the new assets folder was in a different location to the old. Rather than moving assets, I just added my old "shelf" folder to the library and all assets became visible again after restarting. Have you tried doing that?

Dave

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5 replies

Canary3d
Canary3d
Participating Frequently
May 17, 2024 6:46 PM UTC

Sorry to necro this thread but I just had a similar problem, where the only thing showing up was "Alphas" after I added my giant shelf of stuff from my external disk. After about 10 minutes "brushes" showed up so I went away and got lunch, and when I came back about an hour later, the rest of the shelf was populated. So I guess it was rendering all the thumbnails or something like that...anyway IF you have a problem and it's showing "alphas," which comes in at the top of the list of stuff on the shelf, I suggest giving it 30 to 60 minutes to see if that brings everything else online. 

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davescm
Community Expert
davescmCommunity ExpertCorrect answer
Community Expert
Sep 1, 2021 1:22 PM UTC

Hi

When I switched to the Adobe version the new assets folder was in a different location to the old. Rather than moving assets, I just added my old "shelf" folder to the library and all assets became visible again after restarting. Have you tried doing that?

Dave

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jimm7497115
jimm7497115Author
Inspiring
Sep 1, 2021 1:29 PM UTC

Thanks, yeah, but, the assets I was wanting still didn't show up. I had to download all my assets again and add them manually to the new folder but still some wouldn't show up and like I said, some are now showing up as alphas that shouldn't be. I've also got many duplicates. It's a mess. I've tried so many ways of getting the assets I want to stay on the shelf I can't even remember all of what is missing until I come to try to use it.

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GeoffroySC
Community Manager
GeoffroySCCommunity Manager
Community Manager
Sep 1, 2021 1:53 PM UTC

Hi,

If you open an older version of Substance Painter, does the issue persists?

Could you share with me your Libraries location as @davescm did? 

Would you be able to send me some of the resources that can't be loaded in your shelf? I cannot reproduce the issue on my machine. 

Thank You,

Kind Regards,

Geoffroy SC

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