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Participant
May 17, 2023
Question

I got a Substance license code but it still asking me to buy Substance painter

  • May 17, 2023
  • 3 replies
  • 1309 views

So I just got my student license approved. I got the email, clicked on the link they sent me to redeem the and did it. Then i download Creative Cloud, went to the app and still asked me to buy it. What can I do to solve this?

 

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3 replies

kglad
Community Expert
Community Expert
May 17, 2023

start here with the link posted by @Peru Bob. only if those fail for the apps you purchased should you proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

Legend
May 17, 2023

What student code did you get?

Was it the Substance 3D Painter plan?

Or the Creative Cloud All Apps plan? (Despite the name, it doesn't include Substance!)

Peru Bob
Community Expert
Community Expert
May 17, 2023