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HanHan_007
Participant
April 11, 2026
Question

Installation hasn't finished yet

  • April 11, 2026
  • 1 reply
  • 18 views

Currently am trying to download the Substance 3D painter but upon installing I noticed the waiting time is taking too long to do. I did try to install and wait around 2 days now with the screen still loading. Is there any way I can fix this? I dont think it’s due to wifi connection since installing other Adobe programs seems to work fine.

    1 reply

    Cyril Dellenbach
    Community Manager
    Community Manager
    April 13, 2026

    It sounds like an issue with your Anti-virus. Could you try to disable it just for the installation time? Juste make sure you’re installing the app via the Creative Cloud Desktop App.

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe