Participant

Question

Keep getting disconnected as soon as i enter Substance Painter 3D

Forum|Forum|4 years ago
July 17, 2021
3 replies
229 views

So, today I've moved from the older version of substance to a new one that uses adobe cloud.
Installed everything that was needed for the new version(Adobe cloud included) and when I try to open up substance thru cloud I get a message immediately after that i am connected and the program just exits itself.

Bugs & Crashes

This topic has been closed for replies.

Community Manager

Community Manager

We've had multiple reports of this issue and are looking into it. We'll keep you posted asap.

Community Expert

Community Expert

I got that message when I first updated. I got around it by doing the following:

1. Went to the CC desktop app and signed out from my Adobe account.

2. In the CC app - checked for updates.

3. Signed back into my account

4. Opened Painter direct from my Start menu

After that all has been well and I can open as normal

Dave

Participant

Same problem here

Matko5E0DAuthor

Participant

It's a good thing the same issue is still present and my days of subscription are tickin away...