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Participant
January 24, 2024
Question

Long substance file load

  • January 24, 2024
  • 2 replies
  • 501 views

I have a substance painter file that once open takes about an hour to load. It did not always start like this but eventually, the load time increased.  The file is 590MB. 58 layers. 

A picture of my usage while still loading the file.

My computer specs:
CPU: AMD Ryzen 7 5800X3D 3.4 GHz 8-Core Processor
GPU: XFX Speedster MERC 319 CORE Radeon RX 6800 XT 16 GB Video Card
RAM: G.Skill Ripjaws V 32 GB (2 x 16 GB) DDR4-3600 CL18 Memory

This is how much has loaded thus far and this has happeneded repeatedly.

2 replies

Participant
January 12, 2025

i have the same problem unfortunaltely

Cyril Dellenbach
Community Manager
Community Manager
January 24, 2024

Hi @Owen34996939h9ld,

 

There are a few things that can slow down performances of SPP files. As instance, if the model is very low poly and has a high number of painted strokes.

 

That being said, we had recent discussions with the team regarding Painter's performances, and it would be very helpful if you could share your project, so we can investigate. You can send it at cdellenbach@adobe.com

 

Regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe