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Michael24266219z3js
Participant
February 13, 2025
Question

Lost my substance download points - how can I gain access to assets which I already paid for?

  • February 13, 2025
  • 1 reply
  • 138 views

I had a longstanding subscription and gained lost of substance points. I occasioanlyl downladed stuff with them. Recently I realized my points and ability to get stuff was gone.

 

This is highly upsetting for two reasons:

1. I already paid for the points

2. I can't afford a subscription to download stuff. And either way - I had SOOOOOO many points - now I would have to PAY for a LIMITED amount of points per months.

 

What can be done?

1 reply

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
February 18, 2025

Hi @Michael24266219z3js,

 

Thank you for the message and sorry for the inconvenience.

 

Currently, even if you don't see your points, they are still linked to your account. You have until the end of march to use them as you want, but after that you'll indeed need a subscription to use the unmetered library.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
L
Luis24522318nedv
Participant
October 30, 2025

Hi @Cyril Dellenbach All my points are gone I paid for 3 years worth of points. My subscription ended and was still using them until a few months ago. Today I loged in and no points. 

I want my points back or at least exact amount of downlaods for 3d assets and substances. Who I can reachout? The support chat is AI based and doesnt understand my problem and request. Can you help? Thanks 

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