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Participant
March 22, 2025
Question

Material Shelf Will not load past the letter G. and it keeps freezing my PC!

  • March 22, 2025
  • 1 reply
  • 130 views

It is exactly as it says. I am trying to load my material shelf, and it will only load the materials that start with a number to the ones that start with the letter F. Others will not load, and it is extremely frustrating. I do not know what is wrong. The program also will not close properly; I have to go to ask the manager to close the program, which I have never had to do before, but its freezing my PC a lot. Can someone help me figure out why Substance Painter broke and how I can get my library to load? It constantly is saying generating thumbnails, but nothing; I have uninstalled and reinstalled everything.

 

I have my local cache at 3000, and my Specs are a 3900x and an RTX 4090, running substance from an SSD

1 reply

Cyril Dellenbach
Community Manager
Community Manager
March 25, 2025

Hi @lilkauzi,

 

Can you show me the log panel? I suspect there's a corrupted ressource preventing a proper saving and the library's loading.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe