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Participant
April 9, 2024
Question

New Substance Painter Lag

  • April 9, 2024
  • 2 replies
  • 955 views

As the title suggests, Substance painter has been lagging and awful lot lately. Especially when trying to move the camera in the 3D viewport. I go from 80+ FPS idle, to barely pulling 3 FPS when trying to simply rotate my camera. This is not a problem I've ever had prior. I'm up to date on driver updates and windows updates. I'm running a Windows 11 Operating System and I've had the program since around August of last year. Since then, I have had no errors with Substance painter besides just not knowing how to use it well which I have learned overtime, and then this problem presents itself out of the blue. I'm thinking it has to do with the app itself since it's gotten a few updates recently, but that still wouldn't explain it. The last time I really used Substance was March 22nd of this year. I tried booting up Substance yesterday and found this problem. I asked a friend of mine who also owns the product if he was having the same problem and weirdly enough he wasn't, but that still doesn't explain why I'm having this problem suddenly. My hardware hasn't experience any recent changes besides increases in overall performance with driver updates from AMD and Nvidia.

 

If anybody has any idea what I can do that might fix my problem, please yell at me since I've got commisions I need to get done and it's much easier to do commision work at a minimum of 60 FPS. Otherwise, I may request a refund.

2 replies

Cyril Dellenbach
Community Manager
Community Manager
April 12, 2024

Hello @ACherryPy,

 

Thanks for the details!

Would you mind sending me your log (help > export log…), so I may take a closer look?

 

Let me know.

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Participating Frequently
September 14, 2024

 

I have his same problem, just rotating the camera and everything freeze for some miliseconds, I have good hardware, and in this project iam just testing  128 point 😕😕

ACherryPyAuthor
Participant
April 9, 2024

Sidenote: I am using the Steam version of Substance Painter 3D, full title being "Adobe Substance Painter 3D 2023".