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R
Rebsin
Participant
January 9, 2022
解決済み

No option to activate with adobe account, only the old substance account

  • January 9, 2022
  • 返信数 1.
  • 388 ビュー

I just renewed my subscription through the new adobe account for the texturing plan. When I go to launch substance painter, I get the Activation Wizard window. It has three options; Evaluate the product, Active with a license file and activate using my substance3d account.

 

I un-installed the program and then re-installed with the latest build.

 

I am currently paying for a product I cannot access. Please advise.

このトピックへの返信は締め切られました。
解決に役立った回答 davescm

Did you download the CC desktop application, sign in and install the apps via that. There should be no need to separately activate if you do that.

 

Dave

返信数 1

davescm
Community Expert
davescmCommunity Expert解決！
Community Expert
January 9, 2022

Did you download the CC desktop application, sign in and install the apps via that. There should be no need to separately activate if you do that.

 

Dave

R
Rebsin作成者
Participant
January 9, 2022

Well that did it. I've been running photoshop without the cc app so I did not register that as being the issue. I could download painter from the website and without downloading the cc app, so it did not seem to be a requirement. Evidently it is.

 

Thanks for your reply.

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