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Participant
Jul 12, 2021 5:21 PM UTC
Answered

Problem importing my old Smart Materials (Crash)

Hello 

I have an anoying issues with the new Substance Painter 3d. 
When I trie to import my older Smart Materials, Substance Painter takes ages, does not response anymore and eventually crashes. 

Anyone with the same problems?  Did I miss something? Is Substance 3d not compatible with the prior versions?
Or is this maybe another AMD GPU Bug? 

Thanks for any support on the case....
Regards, 
Roger

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Jeremie Noguer
Jeremie NoguerCorrect answer
Community Manager
Jul 21, 2021 7:08 PM UTC

Hello
I've got a AMD Radeon RX 5700 XT and the driver Version is 21.06.1...


Please make sure to update to the latest version, that should solve your issues: AMD Radeon™ RX 5700 XT Drivers & Support | AMD

6 replies

Jeremie Noguer
Community Manager
Community Manager
Jul 14, 2021 4:13 PM UTC

Hi, would you be able to share this smart material?

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Participant
Jul 20, 2021 9:42 AM UTC

Yes, of course,

here some examples
https://drive.google.com/file/d/1HkxpwXaaaff0VR7XgEo1CKsl2z_R54eT/view?usp=sharing


Sometimes I can import the materials. But if I want to assign it to the object, the hourglass comes up for ages and never finishes till I  have to cancel Substance Painter 3d.

thx
Roger

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Jeremie Noguer
Community Manager
Community Manager
Jul 20, 2021 10:04 PM UTC

Thanks, those work fine for me. What is your current AMD driver version?

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