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M
Mila_Mal
Participant
October 15, 2021
Question

Problems with the operation of Substance paintr at high resolution textures

  • October 15, 2021
  • 2 replies
  • 2297 views

Hello. While working in Substance painter at high and medium texture levels, I often have a program crash. LOG writes: [Engine Configuration] Export resolution clamped to 4k. More than 2GB of VRAM are required to allows 8k export (1998MB detected). Please tell me how you can solve this problem so that the program works normally?

    2 replies

    M
    maya_4878
    Participant
    February 10, 2025

    Hi! I also have the same problem right now and i checked my VRAM it's definitly more than 2 GB. If someone already solved it i would be glad to see a reply, thanks!

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    February 17, 2025

    Hello !

    This is usually a hardware issue. What's you GPU ? Make sure it is in our minimum requirement.

     

    Regards,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
    A
    Amelia27709462vlrn
    Participant
    December 26, 2022

    i am also having this problem, no idea how to fix it though im sorry. i am also expeirencing the materials not loading properly on my model, sometimes they do, sometimes they dont. But then substance painter crashes as always.

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