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NICKSUSHKEVICH
NICKSUSHKEVICH
Participating Frequently
January 30, 2025
질문

Redeemed my 6month free acess of Substance Painter from FAB last week, but today was denied access.

  • January 30, 2025
  • 11 답변들
  • 1661 조회

Hi!

So as stated above I've got a promotional code for SP from FAB, redeem it, and everything works smooth until today.

When I tried to launch SP a window pops up saying it is not part of my plan (I have yearly subscription for All CC Apps).

What is going on?

    11 답변

    이전 답글 보기
    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    January 31, 2025

    Hello @NICKSUSHKEVICH,

     

    Thank you for the message!

     

    I guess there's some sort of conclict between the All apps subscription and the FAB promotion. Could you try to log out / log in just to be sure we're covering the basics?

     

    On my end I will contact people in charge of licenses to get a hand.

     

    Keep me posted.

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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