Since the newest update my custom alphas aren't loading

Forum|Forum|4 years ago
June 24, 2021
2 replies
554 views

My custom alphas in my documents folder aren't loading with substance after this most recent update.

version 7.2.0 build 1082

Any ideas?

Bugs & Crashes

This topic has been closed for replies.

Correct answer Léna Piquet Froyok

Hi,

this is because your old content hasn't been imported in this new version.

You can follow the steps described here to retrieve is back: https://substance3d.adobe.com/documentation/spdoc/preferences-and-content-migration-215286925.html

C

cohen.olson@gmail.com

Participant

I have tried your suggestion to append the Assets folder, but the alphas are still not working even after following these steps. I could use some help. I have tried Uninstalling and Reinstalling, but that did not work either. Should I Uninstall, remove all folders for Assets, and then Reinstall?

I really need to get this work done.