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Participant
Jun 24, 2021 4:38 PM UTC
Answered

Since the newest update my custom alphas aren't loading

My custom alphas in my documents folder aren't loading with substance after this most recent update.

 

version 7.2.0 build 1082

 

Any ideas?

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Léna Piquet Froyok
Léna Piquet FroyokCorrect answer
Adobe Employee
Jun 24, 2021 4:51 PM UTC

Hi,

this is because your old content hasn't been imported in this new version.

You can follow the steps described here to retrieve is back: https://substance3d.adobe.com/documentation/spdoc/preferences-and-content-migration-215286925.html

4 replies

Participant
Sep 12, 2021 8:46 PM UTC

I have tried your suggestion to append the Assets folder, but the alphas are still not working even after following these steps. I could use some help.  I have tried Uninstalling and Reinstalling, but that did not work either. Should I Uninstall, remove all folders for Assets, and then Reinstall? 

 

I really need to get this work done.

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Léna Piquet Froyok
Adobe Employee
Léna Piquet FroyokCorrect answer
Adobe Employee
Jun 24, 2021 4:51 PM UTC

Hi,

this is because your old content hasn't been imported in this new version.

You can follow the steps described here to retrieve is back: https://substance3d.adobe.com/documentation/spdoc/preferences-and-content-migration-215286925.html

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Participant
Jun 24, 2021 5:28 PM UTC

Thanks!

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