Skip to main content
Philippe Leprince
Philippe Leprince
Participant
Nov 30, 2021 10:18 AM UTC
Answered

SP 7.3.1 Crash on startup - OSX 10.15.7

Hi

I am a RenderMan developer at Pixar and I recently downloaded 7.3.1 to add color-management support to my RfSP plugin but I can't get 7.3.1 to launch.

Here is the output from my shell:

XXX@XXXXXXX:~ > /Applications/Adobe\ Substance\ 3D\ Painter\ 7.3.1.app/Contents/MacOS/Adobe\ Substance\ 3D\ Painter 
2021-11-30 10:10:57.381 Adobe Substance 3D Painter[33241:2915903] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
2021-11-30 10:10:57.381 Adobe Substance 3D Painter[33241:2915903] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
2021-11-30 10:10:57.381 Adobe Substance 3D Painter[33241:2915903] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
2021-11-30 10:10:57.381 Adobe Substance 3D Painter[33241:2915903] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
2021-11-30 10:10:57.381 Adobe Substance 3D Painter[33241:2915903] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
dyld: lazy symbol binding failed: Symbol not found: _CGPreflightScreenCaptureAccess
  Referenced from: /Applications/Adobe Substance 3D Painter 7.3.1.app/Contents/MacOS/Adobe Substance 3D Painter
  Expected in: /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

dyld: Symbol not found: _CGPreflightScreenCaptureAccess
  Referenced from: /Applications/Adobe Substance 3D Painter 7.3.1.app/Contents/MacOS/Adobe Substance 3D Painter
  Expected in: /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

zsh: abort

Is that a known issue ? I checked the privacy settings but the application doesn't appear in the screen recording section, probably because it didn't manage to register.

Cheers

This topic is closed to new replies. Start a new post to keep the conversation going.
Léna Piquet Froyok
Léna Piquet FroyokCorrect answer
Adobe Employee
Dec 3, 2021 2:09 PM UTC

We identified the issue and have a fix. I don't have a date yet for when it will be available, but we plan to put it out as soon as possible (likely in versions 7.3.2 and 7.4.1).

View reply

14 replies

Léna Piquet Froyok
Adobe Employee
Léna Piquet FroyokCorrect answer
Adobe Employee
Dec 3, 2021 2:09 PM UTC

We identified the issue and have a fix. I don't have a date yet for when it will be available, but we plan to put it out as soon as possible (likely in versions 7.3.2 and 7.4.1).

Translate
    Scott22055361m5gh
    Participating Frequently
    Dec 9, 2021 4:30 PM UTC

    How can I get an older version of Painter. I don't seem to be able to go back in time, even though I've been using it for years. What happened to all my old versions of the app?

    Translate
    pppeepo
    Inspiring
    Dec 9, 2021 5:17 PM UTC

    I believe Adobe is migrating people over from Alleogorthmic's site. If you not done so, you can cancel your subscription with Allegorithmic and then get Painter via Adobe Creative Cloud and there you are able to easily select the previous version.

     

    Hope this helps! 

    Translate
    Scott22055361m5gh
    Participating Frequently
    Dec 2, 2021 4:25 PM UTC

    Same thing is happening to me. I'm on a mac laptop OS 10.15.7

    Translate
    Natachou
    Participating Frequently
    Dec 3, 2021 8:20 AM UTC

    Hi

    Install previous version of Substance Painter, the 7.0 works perfectly 🙂

    Translate
    Scott22055361m5gh
    Participating Frequently
    Dec 3, 2021 3:13 PM UTC

    Anyway to get a link to download the 7.0 version? This website is kind of a nightmare to navigate.

    Translate
    sergiol18184634
    Participant
    Dec 2, 2021 3:41 PM UTC

    same thing is occuring on my mac. it keeps crashing as soon as I open the app and I am not sure what to do to get it to work. 

    Translate
    Natachou
    Participating Frequently
    Dec 3, 2021 8:20 AM UTC

    Hi

    Install previous version of Substance Painter, the 7.0 works perfectly that's what I am doing now for the time being !

    Translate
    Léna Piquet Froyok
    Adobe Employee
    Léna Piquet Froyok
    Adobe Employee
    Dec 1, 2021 11:22 AM UTC

    I would suggest sending us a crash report so that we can get a detailled callstack, this way our support team will be able to follow up with you. Here we don't have enough information to track the problem.

    Translate
    Natachou
    Participating Frequently
    Dec 1, 2021 11:29 AM UTC

    Hi,

     

    Few days I have cannot open PT either ! here is my crash report if that can help

     

    I welcome any help on that, been unable to work for a few days...

     

     

    Translate
    Natachou
    Participating Frequently
    Dec 1, 2021 1:18 PM UTC

    Hey just an update, the version of PT 7.3 works pretty fine I just installed that old version. So definitively coming from updates ! I hope this helps ! Thanks

    Translate
    Philippe Leprince
    Philippe LeprinceAuthor
    Participant
    Nov 30, 2021 12:22 PM UTC

    Just a clarification: 7.2.1 and 7.3.0 launch correctly but 7.3.1 and 7.4.0 crash with the same message.

    Cheers

    Translate
      pppeepo
      Inspiring
      Nov 30, 2021 1:23 PM UTC

      I get exactly the same start up crash with 7.4 nad 7.3.1 on a Mac - instant crash on startup

       

      Dyld Error Message:
      Symbol not found: _CGPreflightScreenCaptureAccess
      Referenced from: /Applications/Adobe Substance 3D Painter.app/Contents/MacOS/Adobe Substance 3D Painter
      Expected in: /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

      Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices