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Participant
March 24, 2024
Question

Square problems on 8k textures

  • March 24, 2024
  • 1 reply
  • 581 views

Hello, i'm currently trying to export my textures in 8k from substance painter. The problem is that squares appear in my textures and only when i'm exporting in 8k. 

If if I export in 4k, the problem doesn't happen. I join a screen of the texture in 8k with the square problem, and a texture in 4k without the problem.

As I really need to export in 8k, could you help me to find a solution ?

 

Thanks 

 

1 reply

Cyril Dellenbach
Community Manager
Community Manager
March 27, 2024

Hi @Joséphine33401275519v,

 

Thanks for the message and visuals.

 

This issue is due to resources in the Layer stack that weren't built for 8K resolution. Therefore, when increasing the resolution from 4K to 8K, some resources can instead jump back to the lowest resolution (because they can't find the next one, which is 8K), and this results with squares in exported maps.

 

The solution is to find the problematic resource, and replace it with another one. If you do, please let me know which resource was creating artifacts, so we can fix it.

 

Regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Participant
June 6, 2024

You don't have any testers at your company? I found one layer that creates squares. v 9.1.1