Steam version of Substance painter Unlicensed adobe app error

Question

Hello, ive owned substance painter 2022 on steam for years and encountered this error today. Im unsure what the issue could be because the licence I have is lifetime though steam. Please advice on what to do if im locked out of the account. I do not want to upgrade to 2024 substance painter.

I have the purchase recipt transaction ID on steam along with the payment date if you need verification.

Thank you,
-Tori

FossilCurd · Answer

update on this, as expected no help from adobe, got passed around from steam and adobe both saying it was the other's issue. Thankfully it was a false flag and nothing has happened, but boy im really not looking forward to ever having to deal with any issues like this again, i doubt the issue will be resolved.

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