Stuck in Verification Loop – Can’t Access Substance 3D Education Licence

Hi everyone,

I’ve been trying to access the free Substance 3D licence as a university lecturer through Adobe’s education programme but I’ve been stuck in a complete loop of dead ends for over a week.

Here’s what happened:

• I submitted the eligibility form using my institutional email

• I got a “successful request” confirmation but never received a verification email or product code

• I contacted Identit-e, who confirmed there is no record of my request and said I should contact Adobe

So I contacted Adobe.

• The support chat bounced me around bots and reps who couldn’t escalate it

• When I try to resubmit the form, I get:
  “UniqueID already exists” even though the original submission clearly failed

• I’ve tried every email I could find and most of them bounce

• The live chat told me to just “try again in 24 hours” which of course doesn’t work

At this point, I can’t reapply, I can’t verify, and I can’t get support to reset or issue a product code manually. I'm stuck in a loop with no resolution.

I’d be incredibly grateful if anyone from Adobe or the community could help escalate this or point me to someone who can reset my email status or issue a working code directly.

Thanks in advance!