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I
Incredible_practice4039
Participant
May 14, 2025
Question

student authentication email not arriving

  • May 14, 2025
  • 1 reply
  • 150 views

https://substance3d.adobe.com/education/

I entered my email on this page and waited for a day but I never received an email.

It wasn't in the spam folder either.


When I tried to enter the same email again today

I got an "adobe UniqueID already exists" error

so I tried entering Proton's disposable email.
However the email didn't arrive.

 

How can I get emails? Is it faster to call customer service?

 

    1 reply

    J
    Jessica25585508qfde
    Participant
    November 4, 2025

    Hey,
    I have the same problem for over a year now. I tried customer service, but they either ghosted me or tried to convince me to just pay for it.
    Because of that, I will use other tools. I am already paying for the creative cloud and can't afford another subscription.

    But did you find a way to receive the email?

    I
    Incredible_practice4039Author
    Participant
    November 4, 2025

    Yes I solved this problem.
    I contacted the Adobe Assistant. (https://helpx.adobe.com/support.html)

    me: I couldn't receive the verification email
    adobe: you should contact indentit-e.
    I asked Adobe to let me know the result after they made an inquiry on my behalf.

    The product code has been issued through the responsible team.

     

    I also contacted Identit-e directly by email, but in the end, they did not resolve the issue.

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