Substance 3D account migration to Adobe

Question

Hi. I've purchased an indie license for substance painter in 2019 and canceled it some time in 2021. However I do still have 313 points for the 3D assets store on my substance account which haven't migrated over to my adobe account after linking them. I do still have access to all the textures that I purchased with the accumulated points on my adobe account, but the points aren't there.

I'm just concerned that when substance3D.com shuts down in September that I'll also lose all the accumulated points on my substance account.

Anyone know how to handle this?

davescm · Answer

Do you have a current Adobe 3D Subscription? According to the link below, assets are transferred to an Adobe Account when linked, but unused points are only transferred to an Adobe Account with an ongoing 3D Texturing or 3D Collection subscription.

https://substance3d.adobe.com/documentation/scdoc/points-and-assets-transfer

Dave

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