Skip to main content
M
Massimiliano22621152arjn
Participant
April 13, 2022
Question

Substance 3D Painter freezes with Pen Display Tablet Huion

  • April 13, 2022
  • 3 replies
  • 1527 views

Hello to all Adobe staff,
I am having a problem with 3D Painter. I use a Huion Pen Display tablet more precisely a Huion Kamvas Pro 22 "v. 2019. Every time I move 3d Painter on the Huion screen, 3D Painter freezes after a few seconds and I can no longer work. The only way to unlock it is delete the settings from regedit and restart it in default mode on the main monitor. This problem only happens with 3d Painter I have tried other software of both painting 2d and 3d and they work without problem. I have also updated everything both softwares and drivers. If anyone can help me I would be very grateful to him.
Thanks in advance
PS: I add some info about my PC setup:
- OS Windows 10 Pro
- CPU 11th Gen Intel(R) Core(TM) i7-11700K
- GPU ROG-STRIX-RTX3080-O10G-GAMING
- 64 GB Ram 

    This topic has been closed for replies.

    3 replies

    M
    Mads3077841375r9
    Participant
    July 12, 2023

    Hi! i have a huion kamvas 22, been experiencing this as well. Literally only does this with substance painter, no other pieces of software. Hoping a fix is made soon 😞

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    July 13, 2023

    Hello @Mads3077841375r9,

     

    We know some users encounter this issue and this is bothering us considering how inconsistent this tablet problem is. Currently, my advice would be to make sure your screen tablet is set up as main monitor and plugged in the first port of your GPU.

     

    Best regards,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
    H
    Howald
    Participant
    January 29, 2023

    This also happened to my 16 inch cintiq pro on an Alienware desktop.  I think this is definitely a Substance Painter issue...not a hardware issue.  I just had a new computer built new OS (Windows 11), and I am now using a Huion 24plus.  The freezing has already started, just on the first time using Substance on this computer.

     

    A fix would be great.

    GeoffroySC
    Community Manager
    GeoffroySCCommunity Manager
    Community Manager
    April 13, 2022

    Hi,

    Could you try setting up your tablet as your main display? 

    Thank you,

    Kind Regards,

    Geoffroy SC

    M
    Massimiliano22621152arjnAuthor
    Participant
    April 14, 2022

    I can't is a Pen Display not a normal tablet!


    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices