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LOTS_OF_PYRO
Known Participant
July 13, 2021
Answered

Substance 3D Painter Won't load my 3D Models

  • July 13, 2021
  • 2 replies
  • 86615 views

I need help with Substance Painter not loading my 3D Models to paint on.

I'm running a Ryzen 7 3700K 8-Core CPU

Nvidia geForce GTX 1660Ti GPU

32 GB RAM

Latest Build Of Windows 10

 

Thie is my Issue Below:

 

  • I select a New Project and I want to pain some 3D Models from these In-Game Models from the Video Game "Counter-Strike: Global Offensive". - See 1st Image
  • I select a 3D Model to open from the "Browse" - See 2nd Image
  • I get The Errors": - See 3rd Image
    • [Plugin - resources-updater] No project open, resources updater discarded
      [Scene 3D] Errors have been found while splitting meshes per UV tile:
      Mesh 'weapon' has a face spanning across multiple tiles: UV tile 0, 0 (UDIM 1001) with vertex at U=0.4461, V=-0.001
      Mesh 'weapon' has a face spanning across multiple tiles: UV tile 0, 0 (UDIM 1001) with vertex at U=0.4493, V=-0.001
      [Scene 3D] Loading failed
      [Scene 3D] Failed to load 3D scene.
      Loading failed

 

How do I fix this issue?

    Correct answer Jeremie Noguer

    Make sure to un-check the "Use UV TIle workflow" option in the New Project window.

    2 replies

    R
    Rhainonnn
    Participant
    April 3, 2025

    I am also having a problem where I can't load up my models. It doesn't tell me any information it just says "failed to load 3d scene. Unable to open file"...I tried unchecking the uv tile box and I checked my UVs. I've tried exporting from maya as a fbx and obj but still nothing

     

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    April 3, 2025

    You can send me the mesh file at cdellenbach@adobe.com with a link to this thread.

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
    L
    LeoB837
    Participant
    April 14, 2025

    I think there may be a bug with recent versions of Substance Painter. I have an FBX exported from Blender 4.4 and while it uses UDIMs, none of the UV faces/edges or UV islands cross into multiple UDIMs - but this error still occurs. I'm happy to send a copy of the FBX file. 

    Jeremie Noguer
    Community Manager
    Jeremie NoguerCommunity ManagerCorrect answer
    Community Manager
    July 14, 2021

    Make sure to un-check the "Use UV TIle workflow" option in the New Project window.

      L
      LOTS_OF_PYROAuthor
      Known Participant
      July 15, 2021

      Wow! I'm shocked that was my issue!

      TY Foir the feedbvack!

      - Kale
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