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Bregos28284777ernl
Participating Frequently
February 14, 2023
Question

Substance Crashes splahs and white screen

  • February 14, 2023
  • 2 replies
  • 1209 views

I have been using the substance painter 3D application for years. I just bought a new PC and upgraded my teacher's license. I downloaded version 8.3, worked for a couple of hours and then couldn't open it again.

I get stuck in the startup splahs with a blank screen.
I have tried previous versions and the same thing happens to me.

This topic has been closed for replies.

2 replies

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
February 15, 2023

Hi again @Bregos28284777ernland thank you for your patience.

 

On your current set up, one of your screen is connected to your integrated GPU. This may cause some trouble. I advise you to make sure both of your screens are connected to your dedicated GPU (NVidia RTX 4090) and try to restart Substance 3D Painter.

 

Keep me up to date !

 

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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Bregos28284777ernlAuthor
Participating Frequently
February 15, 2023

Yes, I have the Huion graphics tablet display connected to the motherboard.

Tomorrow I will buy a displayport cable to connect the monitor and tablet to the GPU and I will let you know if the problem is solved.

Thanks so much for your reply my friend!

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Bregos28284777ernlAuthor
Participating Frequently
February 16, 2023

Hi, I have news!

I have connected the 2 monitors to the graphics card and it seems that the boot problem has been solved.

But in 2 hours of work I have been blocked 4 times. Radical crashes that do not let me save.

2 times I have tried to enter the "Display setting" options to change the environment.

I don't understand why it crashes so much now.

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
February 14, 2023

Hello @Bregos28284777ernl,

 

Thanks for your message.

 

Could you send me your log (help > export log…), so I can dig deeper into the issue ? And if Substance 3D Painter still doesn't open, you should find your log here: C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

 

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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Bregos28284777ernlAuthor
Participating Frequently
February 14, 2023
With adobe creative cloud, the one you send me is not the path. I can't
find the path to Substance painter 😞
Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
February 14, 2023

This should be the path for the creative cloud version. Maybe the hidden files are not shown on your Windows explorer (AppData is a hidden file). Try View > Show > Hidden items ?

 

Keep me posted.

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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