Substance keeps crashing b/c of tdr

Forum|Forum|3 years ago
September 28, 2022
8 replies
1314 views

Hey, I keep experiencing crashing as soon as I open substance. It will load for 5 seconds and then crash. I tried adjusting my tdr multiple times but it still doesn't work. I have a Dell Latitude E7440 i5. My graphics drivers are up to date too so I am not sure what else to do... does anyone have any ideas?

Thanks!

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Correct answer davescm

Hi

See the system requirements for Substance 3D Painter.

https://substance3d.adobe.com/documentation/spdoc/technical-requirements-172824034.html

It shows the minimum driver versions for different GPUs but also states that 'integrated GPUs are not supported'

Dave

I

India23089466erx1Author

Participant

Ah ok that makes sense. Thanks everyone for the help!

Alexandre Becquet

Community Expert

Yes, i thi,k it's the issue.

I

India23089466erx1Author

Participant

Heres my graphics card. Yea I agree. I think my computer is too outdated to support substance.

Alexandre Becquet

Community Expert

" my graphics card is Intel (R) HD Graphics Family "
We need more info about that but i think it's not enough for working with Painter. Like the link of @davescm you need a minimum of graphic power to jump in Painter.

I

India23089466erx1Author

Participant

Wow, this helps so much, thanks! Looks like I'll have to get a more updated system haha.