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Participant
August 5, 2021
Question

Substance Painter 2018 Crash on Startup

  • August 5, 2021
  • 1 reply
  • 1696 views

Hello! I've recently purchased a new comp and Substance Painter (version 2018) crashes on startup. Designer also crashes when I open a file. No error messages.
I've tried a number of things to try to fix it including checking for software conflicts, updating my video card drivers, changing to Studio video card drivers, uninstalling/reinstalling, deleting registry file/shelf. As far as I know my monitor is connected to my GPU (Display settings say both my Cintiq and my monitor are connected to the GPU).
Thank you for any help you can offer!

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1 reply

Léna Piquet Froyok
Adobe Employee
Adobe Employee
August 6, 2021

Have you tried launching the application while your Cintiq is disconnected from your computer ?

KaAnnaAuthor
Participant
August 6, 2021

Gave it a whirl, no go. Rebooted after as well, still doesn't run.

Léna Piquet Froyok
Adobe Employee
Adobe Employee
August 18, 2021

If even with Designer it crashes when trying to open a file, it could be comming from a few things, I suggest to chekc out our support pages: https://substance3d.adobe.com/documentation/spdoc/crash-or-freeze-during-startup-182266673.html