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Littleclaude
Participant
Sep 23, 2021 10:14 AM UTC
Question

Substance Painter Crashes when I select shelf?

Hi

 

Substance Painter Crashes when I select shelf? looks like its failing to load the smart materials? any ideas how I can fix this?

 

Best, Neil

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3 replies

Jeremie Noguer
Community Manager
Jeremie NoguerCommunity Manager
Community Manager
Sep 28, 2021 7:27 PM UTC

The issue here is that you are trying to open nwere content in a very old version of Painter. 1.7 is 5 years old and everything has pretty much changed in the app since then. New content will not work with ushc an old version.

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LittleclaudeAuthor
Participant
Sep 28, 2021 9:58 PM UTC

Hi, thanks, its all fixed now, please delete this thread. 

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LittleclaudeAuthor
Participant
Sep 23, 2021 10:18 AM UTC

Can I edit my image please? or can an admin delete it and I will post a new version. 

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