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Evemdb
Participant
Jun 23, 2021 3:02 PM UTC
Answered

Substance Painter crashing on launch!

I have just got the 30 day trail of Substance Painter. It opens for a secound then crashes. 

 

Says I have 30 days left.

Any help please??

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Jeremie Noguer
Jeremie NoguerCorrect answer
Community Manager
Jun 23, 2021 9:11 PM UTC

We had an issue ealier today with entitlement for trial versions but this should be resolved now.

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10 replies

Aron0101
Participant
Sep 3, 2021 7:45 AM UTC

Same thing is happening to me. Trying it to see if will fit for our company needs, but it just crash on startup.

 

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    Bahar Caneli
    Bahar Caneli
    Participating Frequently
    Nov 30, 2021 8:46 AM UTC

    Same problem, launch crash. It crash after a few second after opened. I used painter before adobe. It was work fine.

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    Bahar Caneli
    Bahar Caneli
    Participating Frequently
    Nov 30, 2021 9:19 AM UTC

    I solved my problem with windows graphics setting. Set Painter GPU high performans gpu.

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    Arely5CC8
    Participant
    Jul 6, 2021 6:04 PM UTC

    It keeps crashing when I open it and I've already uninstalled and reinstalled it? What else did you do to fix it? 

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      Rikev
      Participating Frequently
      Jun 23, 2021 3:19 PM UTC

      Same problem. New to Substance but trying it as it's recommended to me. Just tried re-installing it and it dies on startup.

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      Jeremie Noguer
      Community Manager
      Jeremie NoguerCommunity ManagerCorrect answer
      Community Manager
      Jun 23, 2021 9:11 PM UTC

      We had an issue ealier today with entitlement for trial versions but this should be resolved now.

      Translate
        Rikev
        Participating Frequently
        Jun 24, 2021 7:25 AM UTC

        I can open it now, thank you.

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        AlejandroSoriano
        AlejandroSoriano
        Participant
        Jun 23, 2021 3:12 PM UTC

        Same thing. Painter/Sampler/Designer aren't working. Everytime I open them, they crash.

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          AlejandroSoriano
          AlejandroSoriano
          Participant
          Jun 24, 2021 7:31 AM UTC

          Now is working fine. Thank you for the fix!

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