Substance Painter Freezing when Launched on Second Monitor

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Hi, I am having an issue where Substance Painter 3D will freeze when launching on my tablet (working as a second monitor as well). It gets stuck on a white screen that looks like the following:
Then I must close Substance Painter, uninstall and reinstall, or disconnect and reconnect my tablet to get it working again. I'm beginning to get annoyed with the tedium. I am running on Windows 11 and using a XP-Pen Pro 22E tablet for the second monitor. I do not have this problem on my personal station that operates off of windows 10 and an older Cintiq 22 as the second monitor.

I have tried updating every single driver and trying every older version of substance painter available. I am not sure what else is left to do. If there is a solution to this problem, I'd be happy to hear it!

Troubleshooting

P

poubs07

Participant

Hi !

The same issue has been bugging me for three years now, and it happen to that I found a fix just today !
The issue seems to come from the Nahimic proccess, you need to disable it :

- in the windows search bar type "services"

- in "Services" tab search for "Nahimic service", right click on it and open the properties

- change the "Startup type" from "automatic" to "manual" (or "disabled" it works too), then click apply, close the properties tab

- right click once again on"Nahimic service" and select "Stop", to stop the current execution
- try to open SP on your secondary monitor

Hopefully it works for you !

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Vincent25049352ivev

Participant

Hi substance was working fine for me... I got a cintiq and it worked for a while. then I got this bug. It launches if I disconnect all secondary screens. Pls help this slows my workflow so much. I cannot find Nahimic service at all.. wonder what it is but its not on my services list

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HarfangYo

Participant

Here got the same Issue, that is pretty persistent. I'm working on window 11 with XP pen Artist 24, I tried with my Cintiq 24 pro from work and it is the same problem (so not XP pen's). Opening Substance Painter on a second Monitor Fails to launch (Freeze immediately), If launched on 1st monitor it simply cannot be moved to the other one.

I managed to temporary fixing it by changing the High DPI properties to "Override" "System" instead of "System (Enhanced)". Then it stopped working again. So I managed to make it work by switching to Compatibility mode window 8. It does launch but now my tablet is not working properly, I have zero pressure control and cannot right click with my pen, so not useful.

I of course updated everything from windows, to painter, to my tablet's drivers. I removed Wacom's driver. Nothing works now, I'm kinda loosing fate 😞 ! Please Adobe take a look at this issue !

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D

drenders

Participating Frequently

SP used to have a 'thing' where it has to be started on what Windows considers Screen #1.

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Massimiliano22621152arjn

Participant

I have the same problem with the PenDisplay Tablet and Substance 3D Painter. I use a Huion Pen Display tablet more precisely a Huion Kamvas Pro 22 "V. 2019. Every time I move 3d Painter on the Huion screen, 3D Painter freezes after a few seconds and I can't work. The only way to unlock it is delete the settings from regedit and restart it in default mode on the main monitor. This problem only happens with 3d Painter I have tried other software of both painting 2d and 3d and they work without problem. I have also updated everything both softwares and drivers. If anyone can help me I would be very grateful to him.
Thanks in advance

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