Skip to main content
L
LucasN
Participant
June 12, 2024
Answered

Substance painter not compatible ??

  • June 12, 2024
  • 2 replies
  • 4446 views

Hi i wanted to install Substance 3D Painter but its telling me that my pc is not compatible ??
i tried to update all my driver but its still not working i really dont know what to do more .. 

 

my PC : 

 

Windows
Microsoft Windows 10 Professionnel 64 bit (build 10.0.19045)
 

 

 motherboard
Micro-Star B450M-A PRO MAX (MS-7C52) 1.0 (BIOS 3.C0)
 

 

 Processor
AMD Ryzen 5 3600 6-Core 3,60 GHz AM4 (AMD64 Family 23 Model 113 Stepping 0)

 

 Mémory
16 Go
Barrette n° 1 : KHX3200C16D4/8GX P0 Channel A (8 Go)
Barrette n° 2 : KHX3200C16D4/8GX P0 Channel B (8 Go)

 

 graphic card
Nvidia GeForce RTX 3060 Ti
 

Network card

Realtek PCIe GbE Family Controller
    Correct answer LucasN

    Considering Substance 3D Painter needs the Creative Cloud Desktop app to launch anyway, I advise you to download the app and try installing Painter through the launcher instead of the website.

     

    Let me know if this helps.


    OK nevermind i just had to change my browser and everything is working, 

    im using OperaGX and i couldnt download anything on your Adobe site 

    i used microsoft edge and everything is working perfectly ( Substance painter and Creative cloud )

    2 replies

    C
    chicken_7624
    Participant
    December 10, 2024

    OMG!!! YOU'RE A LIFE SAVER! I was also using opera and I could'nt download it! then I used edge and it worked

     

      Cyril Dellenbach
      Community Manager
      Cyril DellenbachCommunity Manager
      Community Manager
      June 13, 2024

      Hi Lucas,

       

      Thank you for the message.

       

      As you can see in our official requirement page, your computer should be able to run Substance 3D Painter. Which step of launching Substance is giving you an error?

       

      Let me know.

      Cyril Dellenbach (Micro) | QA Support Artist | Adobe
      L
      Lucas38021882e2oh
      Participant
      June 13, 2024

      hi thanks for your answer 

      so I juste got my student substance 3d painter license but when I'm going to my adobe application on the web site > substance 3d painter I can't click the button download and it's writte "not compatible"

      Cyril Dellenbach
      Community Manager
      Cyril DellenbachCommunity Manager
      Community Manager
      June 14, 2024

      Considering Substance 3D Painter needs the Creative Cloud Desktop app to launch anyway, I advise you to download the app and try installing Painter through the launcher instead of the website.

       

      Let me know if this helps.

      Cyril Dellenbach (Micro) | QA Support Artist | Adobe
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices