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defaultk7332u80qfy9
Participant
June 15, 2022
Question

Substance painter not exporting 8k maps correctly.

  • June 15, 2022
  • 2 replies
  • 7477 views

Hi

So here's the problem...

I have more or less finished texturing my model in Substance Painter, and am able to to export, everything seems fine, "Export Complete" it says. Little did I know at this point, that half of the texture map would be missing from the export. I have tried using a few different shaders and export templates, but nothing seems to work.

 

Attached is an image of what it should look like and one of how it is exporting, with a circle around the main bit that I need to be visible (I have just used the colour map for this example but is the case across all of the maps). Excuse the shoddy UV map, it was an auto unwrap...

 

Help me Adobe Support Community, you're my only hope

 

 

 

 

    This topic has been closed for replies.

    2 replies

    GeoffroySC
    Community Manager
    GeoffroySCCommunity Manager
    Community Manager
    June 15, 2022

    Hi,

    It may be because you didn't fill that area with anything and the exporter is interpreting that as alpha (translucency in the texture). If you could share a screenshot showing your layer stack and the vierport, it would help me identify the source of your problem.

    Thank you,

    Kind Regards,

    Geoffroy SC

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    defaultk7332u80qfy9Author
    Participant
    June 15, 2022

    Hi Geoffroy, ta for the quick response, here is what I'm looking at

     

     

    Another quick update. I have just exported at 4K instead of the preferred 8K, and it seems to have exported fine. Is 8K an experimental feature or something?

     

    Cheers

     

      Cyril Dellenbach
      Community Manager
      Cyril DellenbachCommunity Manager
      Community Manager
      September 12, 2023

      Hello,
      any news about this bug ? It seems I have encountered similar issue on my 8K normalmap export which is wrong meanwhile the 4K is fine. I work with the latest Steam version.


      Hi @Yann5E1A,

       

      I wasn't able to reproduce on my side, and if I remember well, I never had access to the user .SPP file.

       

      However, I'd love to take a look at your dataset, in order to solve this issue. Therefore, if you don't mind, you can send me your .SPP file at cdellenbach@adobe.com

       

      Let me know,

       

      Cyril Dellenbach (Micro) | QA Support Artist | Adobe
      D
      defaultk7332u80qfy9Author
      Participant
      June 15, 2022

      Lil update, I just tried exporting just the layer that has that "missing part" on, and it exported the vast majority of the texture, but still missed off that part

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