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N
Nuntis
Participant
May 8, 2023
Question

Substance Painter not opening .spp file (Steam version) from Desktop

  • May 8, 2023
  • 1 reply
  • 3167 views

I'm new to using substance painter, and decided to purchase the 2023 app from steam. The app itself works fine I can open it, paint, bake all that good stuff. However after saving a file as .spp and closing the app, when I try to open it agan... nothing.

 

The app doesn't open and when I try to open the file with a program I get an error message saying "Catastrophic Failure".

I also tried saving as a template to see if that would work but was met with the same message when trying to open it.

 

Finaly I tried opening the file from the Substance Painter app (File > Open/Ctrl + O) and it opens straight away.

I can open the file so I can't complain but at the very least I was wondering why I'm unable to open files externaly to the app? Does this happen on the Adobe suite version aswell? Or is this a bug on the Steam version?

    1 reply

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    May 8, 2023

    Hello @Nuntis,

     

    Thanks for reporting, I am not aware of such a bug and if someone else as the same issue, please add a message down this thread.

     

    I'll talk with the team and run some tests, but in the meantime, I'd advise you to make sure the .SPP files are correctly associated to Substance 3D Painter.

     

    Best regards,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
    J
    Jarnefeldt263836770lah
    Participant
    May 23, 2023

    I'm currently getting the exact same problem and the problem presists after a reinstall too. 

     

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